Return Policy
Return / Exchange Policy:
1. The customer may request a return within 7 days from the delivery date (according to shipment tracking) only in the following cases:
A) The shipment is lost during transit.
B) The product arrives damaged or defective.
C) The wrong product arrives or the product is not as described.
2. The returned product must be in its original condition, with all accessories, and in its original packaging.
3. No return or exchange is accepted for any product that has been opened or used unless the reason for return is a manufacturing defect or damage discovered after opening. In such cases, visual proof of the defect must be provided and the product returned with all accessories, as far as possible.
4. For returns due to damage or defect, the store may request a video showing the issue before approving the request.
5. Returns are not accepted if the defect is due to misuse by the customer or incorrect handling.
6. No returns are accepted for products custom-made to the consumer’s specifications (including but not limited to: aluminum foil rolls or adhesive, logo printing on garments, custom stickers). For more details on custom product policy, please visit:
https://www.gulfelectro.com/custom-made
7. Upon acceptance of the return, the purchase amount will be refunded after the product is received and inspected.
8. The customer bears the reverse-shipping cost of 28 SAR only if the reason for return is “change of mind,” provided the product meets the conditions above (unopened, unused, in original condition).
9. The customer does not bear any return fees if the reason for return is damage, defect, or shipping error.
10. If inspection reveals that the claimed defect is unfounded, the product will be returned to the customer at their expense.
11. After the customer submits a return request, a response will be provided within 24 - 48 hours.
12. In the event of a return, the customer is responsible for repackaging the shipment in the same manner it was received, and the store is not responsible for supplying packaging materials if needed.
13. Once the return label is issued, the customer must ship the product within 7 days (excluding weekends) by one of the following methods:
A) Arrange pickup with the courier company.
B) Personally deliver the package to the nearest courier branch.
14. If the courier fails to make contact, the customer remains responsible for delivering the shipment to a courier branch.
15. The store reserves the right to refuse the return if the customer delays shipping the product beyond 7 days (excluding weekends) after receiving the return label.
16. The official way to request a return is by submitting a return request through the website or sending an email via the Contact Us form, stating the reasons for the return.
* If you discover any defect in the product or wish to return it, please contact us within the return period without delay. The 7-day period starts from the day of receipt; for example, if you receive the product on the 10th, returns are accepted up to the 16th, provided all conditions are met.
* For the device warranty policy, please refer to item 7 in the Return Policy.
